16 High-Level Metrics Every Business Should Track
The 3 Customer Loyalty Metrics Every Leader Should Know And How To Use Them Properly However, the skills and focus are different, and UX design customer metrics measure more than…
When Chatbots Go Rogue: The Dangers Of Poorly Trained AI
ChatGPT and LLM-based chatbots set to improve customer experience This means specific user inputs can unintentionally or deliberately trigger outputs based on such associations,” says Garraghan. Artificial intelligence chatbots are…